Frequently asked questions
How can I pay?
After your visit you can pay by credit- and debitcard or cash.
What is the minimum and maximum number of participants per game?
The minimum and maximum number of participants per game depends on the room you've booked:
- For Operation Enigma, the minimum amount of participants is 4 and the maximum is 8.
- For the Book of Mystery, the minimum amount of participants is 2 and the maximum is 5.
Bringing more or less people than you reserved for? No problem! You also don't have to report this change to us as long as the number of participants stays between the minimum and maximum number of players for the reserved escape room.
What is the minimum age to participate?
Children under the age of fourteen may participate, if accompanied by at least one adult. Participants from the age of 14 can play without accompaniment.
What time should I arrive?
The time on your confirmation e-mail is the actual starting time of the game. Prior to the game, a brief explanation of the game is given to the participants. Therefore, we kindly ask you to be present at our location 15 minutes before the starting time.
I have booked both rooms for one large group, but the starting times differ. Can we all start at the same time?
Yes, that is possible. The starting times of our escape rooms are about twenty minutes apart so that we can welcome each group individually and take the time for them.
In case you're one large group that has booked both rooms, we'd like to ask you to arrive all at the same time at the starting time for the Enigma escape room. Please keep in mind to - in any case - arrive twenty minutes before the escape room starts.
We're from a company/organisation and would like to pay by invoice, is that possible?
Yes, that's possible. When making a reservation through our website there is a possibility to add extra information in our comment-section. Here you can enter any information that must be stated on the invoice. Keep in mind we have a payment deadline of 14 days.
If you have any further questions about this, please e-mail or call us.
Can we also play the escape rooms in English?
Yes, that is certainly possible. The games where language plays a role, can be changed to English with the flick of a switch. Let us know in the comment section when making the reservation, or when you arrive.
Where can I park my car?
Near the Diergaardesingel paid parking space is available. Within walking distance of Escape010, you can find several parking lots. Parking lot Schouwburgplein 2
is most nearby. More information can be found here: Parking lots Rotterdam.
Can I gift someone an Escape Room experience?
Yes, you surely can! To gift one of our escape rooms we have different options. Please e-mail us at firstname.lastname@example.org
or give us a call on +31 (0)10 313 86 27.
What should I bring?
Just a sharp mind!